The more the merrier?
Securing agreement for child maintenance payments when there is one couple
and one child involved can at times be relatively straightforward.
However, consider the web which unwinds when there are multiple parents with care and children involved. Take one case where a parent with care has six children. She has five cases with the Child Support Agency (CSA) as the parent with care, but in the sixth case she is the non-resident parent, as while one of two children she had with a partner live with her, the other lives with the father. The other four children have different fathers making four other non-resident parents.
Matters are complicated even more when you consider that those non-resident fathers also have other children they have CSA cases for. In total there are fourteen cases that link this group of people together - making the chain an extremely complex one and one which requires considerable time investment from us.
We are moving more than 1300 people into roles where they are working directly on clients' cases. We are also moving our most experienced caseworkers into roles where they focus on resolving the most complex cases. This is pivotal in meeting the needs of clients whose circumstances need more specialist attention.
