Facts and figures

Latest Agency performance figures.

CSA statistics


 Cases
  Mar 2005 Mar 2009 Mar 2010
Total live and assessed cases handled by the Agency 1.05m 1.24m 1.15m
Current scheme live and assessed 198,600 666,100 707,400
Old scheme live and assessed 855,500 578,800 443,300
Number of cases assessed and no maintenance due 412,000 404,000 310,800
Number of cases where maintenance due 642,100 841,000 840,000
Number of cases where parents were asked for money but didn't pay 140,900 165,100 135,000
Number of cases where parents paid 403,800 593,500 647,700
Number of new applications received in quarter 73,600 24,000 27,300
Un-cleared cases
  • 223,800 current scheme
  • 87,700 old scheme
  • 44,700 current scheme
  • 6,100 old scheme
  • 22,300 current scheme
  • 1,900 old scheme
Average maintenance assessment The average amount of child maintenance non-resident parents are assessed to pay in March 2010 is £21 per week including nil assessments, and £33 per week excluding nil assessments.
Quarterly amount of maintenance £290.3m collected/arranged in quarter to March 2010. Up from £285.9m last quarter.
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 Money and debt
Money to children Mar 2005 Mar 2009 Mar 2010
Cases where maintenance received through the CSA or paid direct to the parent with care 403,800 593,500 647,700
Children benefiting from payments of child maintenance 561,100 780,500 845,700
Money collected or paid direct to the parent with care after parents asked us to work out the amount of child maintenance (in quarter) £207.7m £284.3m £290.3m
Money paid direct to parent with care after parents asked us to work out the amount of child maintenance (in quarter) £54.9m £92.8m £94.1m
Money collected through the Agency's collection services (in quarter) £152.8m £191.5m £196.2m
Outstanding arrears £3.253bn £3.828bn £3.761bn
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 Other statistics
Staffing 8,500 as at March 2010.
Telephony 4,778,000 calls received in last 12 months
In the 12 months to March 2010, 98.8% of calls answered were done so within 60 seconds.
Average waiting time is 8 seconds.
Operating costs Our net operating cost for the 2008/09 financial year was £601.4m
Employment status of non-resident parent Self employed (March 2010): 8%
Employed (March 2010): 43%
Not employed (March 2010): 49%
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