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How we work

We aim to:

  • Help more children to benefit from maintenance payments
  • Deal with applications and changes of circumstances quickly and accurately
  • Take quicker and firmer action against those who fail to pay
  • Provide a service that supports you and responds to your needs.

The way we calculate maintenance changed in 2003. Information for parents who had their maintenance assessed before then will be found in our leaflets for old scheme customers.

You can also find out about how cases will migrate to the current scheme.