Leaflets for parents
Download leaflets
Information and Guidance
What is child maintenance and
how does it affect me? [PDF 273KB] 
An overview of the child maintenance system.
How do I complain about the
service I get from the Child Support Agency? [PDF 204KB]
Tells clients how to make a complaint and the route we will follow to resolve their complaint.
Application or Referral
How do I apply for child
maintenance? For children living in Scotland [PDF 200KB]
Gives information to help children in Scotland aged 12 to 19 in full time education up to Higher Standard, apply for
child maintenance.
Gathering Information and Calculation
How is child maintenance
worked out? [PDF 255KB]
Explains the four rates of child maintenance, what information we need to work out child maintenance and how different
circumstances affect a maintenance calculation.
What happens if someone denies
they are the parent of a child? [PDF 255KB]
Gives information about when parentage is disputed and DNA testing.
How can I appeal against a
child maintenance decision? [PDF 282KB]
Tells you what you can do if you don't agree with a decision we've made. It explains your rights, how we handle an
appeal and what happens after a decision has been made about your appeal.
My case is moving to the child
maintenance scheme introduced in 2003. What will change? [PDF 263KB]
Explains why we sometimes move cases from the old scheme to the current scheme, how the new amount of child maintenance
will be worked out and how this might affect their payment arrangements.
How does the Child Support
Agency use and store information? [PDF 156KB]
Explains how and why we collect information and what we do with it. It also explains how you can access information
that we store about you.
Payment
How will I receive child
maintenance? [PDF 221KB]
For parents with care. Explains how child maintenance will be paid.
How do I pay child
maintenance? [PDF 251KB]
For non-resident parents. Explains when and how to pay child maintenance.
Enforcement
What action can the Child
Support Agency take if parents don't pay? [PDF 218KB]
Gives information about what actions we can take to enforce payment of child maintenance including deduction
from earnings orders and court actions.
Employers
What is my role in helping my
employees pay child maintenance? [PDF 318KB]
For employers. Explains their role in the child maintenance system: giving information and setting up deduction from
earnings orders and voluntary deduction from earnings arrangements.
If you are unable to download leaflets
If you only require up to five copies of our leaflets, you can order them from our helpline on 08457 133 133. If you need more than five copies, you can order them direct from our print suppliers, iON.
When placing a bulk order (5 or more copies) please use the following new Order Form (25KB)
You can place a bulk order in the following ways:
Fax: 0845 850 0479
Email: ion-pass@xerox.com
Post:
iON Contact Centre2nd Floor
One City West
Gelderd Road
Leeds
LS12 6NJ
For queries about how to make a bulk order or about a bulk order you have already placed, you can also phone iON on 0845 850 0475.
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