Making a complaint about the service from the CSA
Problems with our service can usually be sorted out by talking to the people dealing with the parents' case. But, if a parent is not happy about the service they have received from us, they can make a complaint.
To make a complaint, the people dealing with the case should be contacted first, either by phone or in writing. Their contact details will be on any letter we have sent to the parents.
Or complaints can be e-mailed using the online complaints form to the office dealing with the case using the links below:
- Send a complaint to Belfast
- Send a complaint to Birkenhead
- Send a complaint to Dudley
- Send a complaint to Falkirk
- Send a complaint to Hastings
- Send a complaint to Plymouth
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What happens next?
When we receive a complaint the people dealing with the parents' case will look at the issues raised. If you are not satisfied with the way the people dealing with your case have handled the issues you raised, you can contact our Complaints Resolution Team. If you are still not happy, you can ask for your complaint to be considered by the Complaints Review Team.
You can find out more about our complaints process in our leaflet
How do I complain about the service I get from the Child Support Agency? [PDF 204KB] 
If you have been through our complaints process and you are still not happy that your complaint has been sorted out, you can contact the Independent Case Examiner. However, the Independent Case Examiner will not look into your issues until you have been through the Agency's full complaints process.
You can find out more about making a complaint to the Independent Case Examiner here.
Page topRelated information
- Read our leaflet
"How do I complain about the service I get from the Child Support Agency? " [PDF 204KB]
