If you have specific enquiry about a case please contact the Child Support Agency Centre which is dealing with it. The address is shown at the top of all correspondence.
Remember to have the reference number which is either a 10 digit number or for current scheme cases your employee’s national insurance number.
Contact numbers
Opening hours: Monday to Friday - 08:00 to 20:00
Saturday - 09:00 to 17:00
Falkirk Child Support Agency Centre
Current scheme enquiries: 08456 090 042
Old scheme enquiries: 08457 136 000
Fax: 08457 136134
Textphone (for those with speech or hearing difficulties):
08457 138 924
Belfast Child Support Agency Centre
Current scheme enquiries: 08456 090 092
Old scheme enquiries: 08457 132 000
Fax: 08457 132 336
Textphone (for those with speech or hearing difficulties):
08457 132 243
Hastings Child Support Agency Centre
Current scheme enquiries: 08456 090 052
Old scheme enquiries: 08457 134 000
Fax: 08457 134 241
Textphone (for those with speech or hearing difficulties):
08457 134 700
Dudley Child Support Agency Centre
Current scheme enquiries: 08456 090 062
Old scheme enquiries: 08457 131 000
Fax: 01384 488 341
Textphone (for those with speech or hearing difficulties):
08457 131 707
Birkenhead Child Support Agency Centre
Current scheme enquiries: 08456 090 082
Old scheme enquiries: 08457 138 000
Fax: 08457 138 095
Textphone (for those with speech or hearing difficulties):
08457 138 099
Plymouth Child Support Agency Centre
Current scheme enquiries: 08456 090 072
Old scheme enquiries: 08457 137 000
Fax: 08457 137 016
Textphone (for those with speech or hearing difficulties):
08457 137 217
The National Helpline
If you have a general enquiry about Child Support Agency legislation or procedures please contact us:
Telephone: 08457 133 133
Textphone (for those with speech or hearing difficulties):
08457 138 924
Related information
For child maintenance worked out on or after 3 March 2003
For child maintenance worked out before 3 March 2003
- Read our leaflet
"Advice to employers" [PDF 261Kb]
