Independent Case Examiner (ICE)
The Independent Case Examiner acts as an impartial referee who investigates complaints
about maladministration and how the Child Support Agency has handled your case.
www.ind-case-exam.org.uk
Parliamentary Commissioner for Administration
Investigates complaints referred by Members of Parliament about your case.
www.ombudsman.org.uk
Northern Ireland Child Support Agency
A separate Child Support Agency which operates the child support scheme in Northern Ireland
www.dsdni.gov.uk
Department For Constitutional Affairs
Information on Family Law, Family Policy, Marriage and Relationship support, Family Mediation
and Domestic Violence. Also includes on line leaflets to help children understand
separation and divorce.
www.dca.gov.uk/family/famfr.htm
National Family Mediation
A network of local not-for-profit Family Mediation Services in England and Wales, which offers help to
couples, married or unmarried, who are in the process of separation or divorce.
www.nfm.org.uk
UK College of Family Mediators
The UK College of Family Mediators - established in 1996 - sets standards for family mediation and
maintains a register of family mediator members who meet those standards; it works to promote best
practice in family mediation and to protect the public.
www.collegeofmediators.co.uk/
Australian Child Support Agency
The UK Child Support Agency can generally only deal with an application for child maintenance
when both parents and the child live in the UK. However, if the non-resident parent lives in
Australia and the parent with care lives in the UK then the Australian Child Support Agency may
be able to accept an application to assess maintenance.
www.csa.gov.au
